Case Study

CrowdComms

Case Studies

ISHLT: The International Society for Heart and Lung Transplantation

Check-In. Capture. Connect. ISHLT Sets a New Standard for Medical Conferences - Powered by CrowdComms

KEY ACHIEVEMENTS

Seamless Badge Delivery at Scale

75%

Exhibitor Lead Capture Adoption

Successful Integration with Impexium AMS

Exceptional Technical & Onsite Support

BACKGROUND

The International Society for Heart and Lung Transplantation (ISHLT) hosted its largest annual meeting to date from 26–30 April 2025 in Boston. Focused on advancing knowledge in heart and lung transplantation, the event brought together over 4,500 attendees  from around the globe, along with 500–600 speakers and a wide array of exhibitors. Central to its mission were promoting continued education, fostering equal access for attendees, and creating valuable networking opportunities.

With aspirations to elevate the attendee experience and streamline operations, ISHLT team sought a partner equipped to handle the complexities of its growing event.

EVENT GOALS

  • Enhancing the attendee experience with seamless badge printing and efficient check-in processes.
  • Simplifying lead capture for exhibitors to boost engagement and satisfaction.
  • Integrating their existing registration system (Impexium AMS) for smooth attendee management.
  • Partnering with an event solution provider capable of delivering real-time data access, branding flexibility, and superior technical and on-site support.

PRODUCTS USED

 

CrowdComms supplied a tailored suite of solutions for the event, which included:

  • Badge Printing & Check-In: 10 glides and 2 mini kiosks to streamline badging, complete with lanyard trees for convenience.
  • Lead Capture: Enabling exhibitors to secure their own lead capture direct through CrowdComms with 75% uptake.
  • System Integration: A complex API integration with Impexium AMS ensured efficient registration and data management.
ISHLT Case Study, CrowdComms Case Study, Event Tech, Event Profs, Event Tech Solutions, Badging and Kiosks, Lead Capture,Medical Conferences, Events, Conferences

CHALLENGES

Prior to adopting CrowdComms, ISHLT encountered several challenges with its event operations:

  • Limited access to real-time data, causing delays and inefficiencies.
  • Slow onsite badge printing processes, leading to longer check-in times and attendee frustration.
  • Insufficient exhibitor support for lead retrieval, prompting issues raised by exhibitors during past events.
  • Lack of scale and advanced technology to handle ISHLT’s growing requirements for their global events and meetings program.

SOLUTION

CrowdComms addressed ISHLT’s pain points with a comprehensive and tailored approach.

  • Streamlined Badge Printing and Check-In
    CrowdComms delivered seamless badge printing and check-in with proactive on-site support, producing 4,579 unique badges efficiently. Attendees praised the process, while impressed vendors sought CrowdComms’ contact details for future events.
  • Exhibitor Lead Capture
    Achieving a 75% adoption rate, CrowdComms’ intuitive lead capture tool redefined exhibitor support. For this event, exhibitors ordered directly from CrowdComms, streamlining the process and ensuring hassle-free setup for the organiser. The platform received exceptional feedback, with exhibitors praising its simplicity and effectiveness.
  • Advanced Integration with Impexium AMS
    CrowdComms developed a custom API to integrate ISHLT’s Impexium AMS, ensuring smooth registration management. Challenges were overcome to deliver flawless performance during the event.
  • Exceptional Support
    CrowdComms’ team offered unmatched support throughout the event planning and execution stages. From proactive troubleshooting by team members to attentive on-site assistance by Tom and other CrowdComms staff, ISHLT’s team was consistently reassured by their dedication. The collaborative approach ensured a positive experience for attendees, exhibitors, and ISHLT stakeholders.

CONCLUSION

ISHLT’s 2025 Annual Meeting was a meaningful step forward in improving how attendees and exhibitors experience their events. With support from CrowdComms, the team was able to simplify operations, reduce onsite friction, and introduce tools that better served a growing and diverse audience.

While challenges were part of the process, they were met with strong collaboration, responsiveness, and a shared focus on delivering a smooth and professional experience. The positive feedback from attendees and exhibitors reinforces the impact of these changes, and both teams look forward to building on this progress in future events.

"When challenges arose, CrowdComms always stepped up to ensure an exceptional attendee experience. Their platform and support are where everyone should look for event success and the badge printing system, and kiosks by CrowdComms are where everyone should be."

-Lisa Collins, Meetings and Industry Partnerships Manager

CROWDCOMMS IN ACTION

At CrowdComms, we dive headfirst into every project, becoming full-on members of your team to ensure your event’s success. From seamless on-site registration and badging to our feature-rich event app, networking tools and live polling, our commitment to collaboration drives dynamic and memorable experiences.

See us in action below and discover how we make every event extraordinary.

ISHLT Case Study, CrowdComms Case Study, Event Tech, Event Profs, Event Tech Solutions, Badging and Kiosks, Lead Capture,Medical Conferences, Events, Conferences
ISHLT Case Study, CrowdComms Case Study, Event Tech, Event Profs, Event Tech Solutions, Badging and Kiosks, Lead Capture,Medical Conferences, Events, Conferences
ISHLT Case Study, CrowdComms Case Study, Event Tech, Event Profs, Event Tech Solutions, Badging and Kiosks, Lead Capture,Medical Conferences, Events, Conferences

WHY WORK WITH US

CrowdComms specialises in event and conference mobile apps, virtual and hybrid event platforms, and registration and badging solutions.

Whether you’re planning an internal conference, product launch, organizing a trade show, or hosting a webinar, CrowdComms has a solution for you. In person, virtual, or hybrid, all available in one platform. From complete self-managed to full-service solutions, CrowdComms caters to events of all sizes and complexities.

Ready to elevate your next event? Contact the team today to discover how CrowdComms can support your event experience!

97%

Customer Retention

96%

5* Customer Rating

70

NPS Score

Exceptional

Customer Support

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