At CrowdComms, we don’t just support our clients—we empower them. As our Customer Success Manager, you’ll be at the heart of that mission.
You’ll work closely with our small-to-medium business (SMB) clients, making sure they feel confident, informed, and set up for success with our event technology. From onboarding and education to proactive support and strategic guidance, you’ll be their trusted partner and biggest cheerleader.
As a Customer Success Manager at CrowdComms, you’ll be the go-to partner for our small-to-medium business (SMB) clients—helping them make the most of our event technology and ensuring every interaction feels personal, proactive, and valuable.
You’ll guide clients through onboarding, keep them up to date with product updates and feature releases, and be their steady support throughout their event journey. Whether it’s answering questions, solving problems, or spotting opportunities to add value, you’ll be their trusted ally.
This is a role for someone who loves building relationships, thrives in a fast-paced environment, and takes pride in helping others succeed.
At CrowdComms, we believe work should feel good—and do good. We’re not just building tech; we’re building a place where people genuinely enjoy what they do, feel supported by their team, and are proud of the impact they make.
People-first, always: We’re a welcoming team that champions collaboration, celebrates wins together, and genuinely has each other’s backs.
Clients that inspire us: From global brands to grassroots associations, you’ll work with some of the most exciting organisations across industries—and help them deliver events that truly matter.
Growth that feels real: As a fast-moving tech company, we’re constantly evolving—and we want you to grow with us. You’ll have space to stretch your skills, shape your role, and take your career to the next level.
Make an impact: Your work will directly influence how thousands of people experience events around the world. That’s no small thing—and it’s something we take pride in, every day.
This is a hybrid/remote role, with the option to work from our offices in Dorset or London. We value flexibility, but also love collaboration—so the ability to meet with the team in-person occasionally is a plus.
Whatever your vision for your next virtual, hybrid or in-person event, we can help.
